FNB has the worst service in SA

FNB the worst bank in SA to deal with. I submitted a re-advance on my bond in October 22, to this day the query is still not resolved. I called a week before last the application was in processing. I called today and spoke to Cheasley he told me that my application is outdated. Of course it should be, because it was submitted in October 2022. They don't communicate every time I call application is in processing. Do they even have turn times, maybe it is 12 months since the application started 4 moths ago. I am seriously considering moving my bond to a bank that knows the importance of customer service. FNB doesn't care about their customers.