FNB has the worst service ever!!!!

<p>I dont think that FNB knows what they are doing. I have so many complaints listed. I have specific names of consultants as well, but no one cares or takes the time to get back to you. They are totally useless and immune to the torment they cause their clients. Vernon Scheepers, in particular. I copy him on all my complaints, but I dont think he works for FNB any longer, as he never answers. Now, I have someone called Jacky investigating, yet, FNB "stole" R4 500 this month instead of the arranged R1 500. Jacky was going to investigate more than a week later, and I asked her to get FNB to stop debiting until they could confirm what is going on. During this time, they debited even more than they should have. I still have to pay my rent, so I wonder what poor excuse I will get this time. The last time this happened, I waited for more than a week for a refund to reflect in my account. No apology or phone call from Vernon, who was the person dealing with it. Is there anyone who works at FNB who knows how to deal with a customer? Who can relate and communicate efficiently? Is there anyone who I can speak to who holds "rank" at FNB who can help me make sense of this madness? I dont know which reference number to quote for this complaint, as I have so many. I am really ticked off, and dont know what to do about my other monthly payments now. FNB, used to be a good bank, and I regret ever going back to them. </p>