1 reviews | Active since Jul 2016
FNB has the worst customer service. (Please read my story)
last year (2017) when we arrived in Vredendal and I started working at my new job I went to the bank several times to just change my debit order date. I cant recall how many times, but it was a few attempts. Back then I had to change my new address for it to work. Happy that my debit orders are sorted out I went to the bank a few months later to change my address again as we moved from the farm to the town. The lady just did everythng on the computer as asked and hoped that she would have hit save. I cant recall what I wanted to do next but when I went to the bank my address wasnt changed so I said they should stop wasting my time and come out to my house and now and come see where I live. So they did. A lady arrived at my house with a form and took down all the details. 2 months ago I wanted to buy a Vinyl cutter on special for R5000. My credit limit was on R1000. So I thought I will call FNB to ask for a credit limit raise. They told me that it cant be raised as my account was black listed and I was on an easy account. Now the Black listed isnt my fault. I asked for a debit order change way back last year and it took several attempts. Debit orders went off because there wasnt money in my account. In 2011 when I signed up at FNB i specifically asked for a GOLD CHECK ACCOUNT! Why the hell is it an EASY ACCOUNT?? So because I was black listed the person said they will open a new account for me so that I can raise my limit in the future and my new card will arrive a week later and I should have my ID and proof of address ready when I go and fetch it at Vredendal branch. So 7 July I went to the bank with my dad and with a proof of address and my ID. The card wasnt at the branch... AND GUESS WHAT? My address was still on the Worcester one where I lived 4 years ago. I after that I have also changed it to Villiersdorp as I lived there for 2 years after Worcester. The lady said she will change it now...right... and offered me a nameless bank card. I insited I want the one I ordered with my name on, but they say there isnt such thing and I have to order it on my Online banking. So I did so. Yesterday.. Monday 16 July it should have arrived. It never did..
Changing my debit order date attempts: 3 Changing my address attempts (since moved from Worcester): 6 Getting a new bank card for a newly created card attempts: 3
DO NOT CONTACT ME FNB! I DONT WANT TO TALK TO BULL****TERS ANYMORE!
Good Day Gerrit Jordaan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Gerrit Jordaan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
