FNB has the worst customer service

Item: FNB (First National Bank)
Rating: 1
Author: Nqabakazi M

FNB has the worst customer service I have been waiting for my son's bank card for more than 3weeks, whenever I contact them they tell me stories.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

05 Apr 2018, 10:17

Good day Nqabakazi Madosi,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Points of Presence who will investigate and provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply05 Apr 2018, 10:17

Official

Good day Nqabakazi Madosi,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Points of Presence who will investigate and provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Nqabakazi M's updateReviewer Update

05 Apr 2018, 16:05

You are terrible FNB sheeemm. The only thing you good at is telling stories, stop calling me if you not going to give me my money.

Nqabakazi M's update05 Apr 2018, 16:05

Reviewer Update

You are terrible FNB sheeemm. The only thing you good at is telling stories, stop calling me if you not going to give me my money.

Nqabakazi M's updateReviewer Update

06 Apr 2018, 17:47

Thank you Nozuko from Bellville branch you're a star. You've made my day only if you can teach others your excellent service. Especially Somerset West branch (main road) *****

Nqabakazi M's update06 Apr 2018, 17:47

Reviewer Update

Thank you Nozuko from Bellville branch you're a star. You've made my day only if you can teach others your excellent service. Especially Somerset West branch (main road) *****