FNB has the worst Call center Help

FNB has literally given me grey hair in 3 months, I have logged a payment recall on the 2 30th of May and the call centre person promised to send me a form to fill out which they did not, a few days later I sent them an email and got feedback for a query i did not log. I had to call again to log a new request and was eventually given the form to fill and email back. To this day there's no feedback, mind you all of this is happening from my WORK's bank account as I'm in charge of payments. I have sent numerous emails to no avail. Trash service from everyone starting with call centre agents to branch personnel.