FNB has the ****tiest customer service and most *********** staff

****en National bank is ****. So here's what happened. Wanted to upgrade my Gold cheque to a Premier Fusion. Lady gets hold of me, everything is sorted. I wait for my card. A month later and millions of phonecalls later still nothing. Finally I find out she opened a completely new account instead of upgrading my current. I then get told I need to pay to close this account, that I NEVER ASKED FOR!! I keep asking for a team leader or manager or someone to God damn see some sense and help but still nothing. When trying to upgrade my account, my overdraft got rejected, (an overdraft of R100, btw) I've now once again tried to apply for an overdraft on my current account and get told I ALREADY HAVE ONE?!?! What the hell did this woman do? No one can or will help. I've had this account since I was a teen and I'm honestly just thinking of moving banks now. Customer service sucks, they **** up and I must pay the price? Absolutely pathetic.