FNB HAS TAKEN MY MONEY AND NOW IT IS GONE!

On the 1st of December 2019, I tried to purchase a ring set at Sterns. Something went wrong and the transaction went off my credit card but there was a "format error" according to the slip that was printed. The point of sale machine was also stuck at approved. This lead to Sterns not releasing my purchase as they cannot confirm that the money was received. On the 2nd of December 2019, the store manager contacted me and confirmed that they did not receive the money and we should wait 48 hours. On the 5th of December Thuli confirmed that no money was received and I confirmed the money wasn't reversed so I logged a dispute with FNB, my bank. I then received an email requesting a Credit Voucher/refund slip. The store informed me that they cannot give me this as they haven't received the money. They gave me the slip that was printed on the 1st of December and I then sent this document to email address requesting the Credit Voucher/refund slip. Yesterday I contacted the Credit Card ***** division and was told by Thabiso that I will receive feedback by the end of today. This morning I phoned again and first spoke to Mabel who then transferred me to Thato who gave me the number for Jamaine, the person who sent me the email as according to the system there is documents outstanding. I have tried twice to phone the number and it just rings for a minute or two and then goes dead.

FNB, I WANT MY MONEY! WE ARE CELEBRATING A BANK ANNIVERSARY TODAY BUT IT LOOKS LIKE WE WILL BE GETTING A DIVORCE SOON!