1 reviews | Active since Jul 2016
FNB Has ****** my money!
On Friday I swiped my cheque card twice at a store. The machine came back both times with "authorisation failed" . However the money was removed from my balance twice.
After three phone calls on Friday I was assured on all three occasions that the money would automatically re-imburse one their system was back up. One transaction was reversed but not the other.
Two days have passed and still nothing.
I started a chat on the fnb app with Boitumelo Maboso who simy said that i must fill in a form and wait 5-7 days.
For what? You have taken my money and expect me to wait a week for it to be re-imbursed after I run around filling in forms. This is your system problem ! Not mine! You have already wasted my time with phone calls and wasted contact.
Re imburse my money NOW as you promised ! It belongs to me now give it back!
Last call ref FNB :-) Your Call Reference number is Rs ********** 13091.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)