FNB has some terrible customer service.

The pre approved loan application that you get when you log in is total hogwash.

This time they decided to phone me and ask me where I am employed and what my experiences are, the whole nine yards as if I'm applying for a home loan.

I app**** for the personal loan that I was "pre approved" for. I've never fell short on paying any of my loans, I always make sure I have money when it gets debited.

First of all, the woman talked to me as if I'm being cross examined with a tone as if I did something wrong. End of the interrogation, she told me I have no proof of income, everything is in front of her, every month's statement since I've been with them!! I actually wanted to swear, for her phoning me instead of just sending it in a message.

But when they phone me to sell me a policy they always tell me what a well paying client I am, trying to get me to apply for some or other policy I don't need.

Today, I'm really sorry for leaving Standard Bank for FNB. If this is how they talk to customers, this is not a bank worth banking with.