FNB has seriously slipped up.

You guys rock. Well most times. But I was recently dissapointed. My new card was delivered and given to a stranger, literally without my consent. With so much ***** going around. I found that absolutely appalling. I mean there was a card & pin. What if she had opened & used it. Then the courier guy still says I signed for it, when I didn't. Then I switched accounts & I lost all my accumulated ebucks points, and no one told me this. Kindly re-instate them.