SS
Sammyfish S
1 reviews | Active since Nov 2013
26 Mar 2019, 16:18
FNB has selfish & inconsiderable ways to clients !
I got shock of my life when I wanted to apply for further loan on my existing FNB bond. I was told I must first apply for the re-advance loan. Then after I must put a 2nd application for the further loan. That's double torture, punishment, red tape , waste of time based on double assessments, charges etc. Why should I do 2 applications for the same outcome?
Looks like FNB slogan of How do we help you is useless & petty. I have been a loyal FNB customers for years with very credit record.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
26 Mar 2019, 16:31Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Mar 2019, 16:31
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)