FNB has ruined my credit score and my Life

I took out a micro loan in March last year 2020 I missed a payment of R96 but I paid it back the next month To this day I have a terrible credit score because FNB hasn’t updated the fact that I paid off the R96 at the end of March 2020 I have closed my Fnb account which means I do not owe anything!! We cannot apply for a bond for a house to start our family because the banks will not even consider me with a hanging debt over my name. Especially during these difficult times it would be nice to see that FNB cares and is there to help you as much as they say they are. I’ve been put on hold for hours, and when I go into a branch they rush me and say that they can’t help because they are closing. I cannot take the whole day off of work because I need my job. I have left early from work on numerous occasions to get to an FNB branch in time only to wait 2 hours before anyone can help me and by then they are already closing My heart is broken and I have no words for how much FNB has destroyed my future and my faith Just because of one little default that I corrected as soon as I saw it.