FNB has ruined me

I have never been treated worse by any company in my whole life.

I took and apple MacBook Pro out with FNB for my music production .After receiving it I realised none of my hardware or software was compliant with the computer(which initially made me doubt my decision)..then after 3 weeks the screen stopped working ( which after research seemed to be a common problem with that model ) I decided to return the PC and cancel my contract)..as it was very expensive ..nothing was working and now the screen was not working ..3 weeks was a fair amount of time to return something (according to the consumer protection act )

FNB collected the PC …2 months went by and I was still been debited for something I never had and cancelled.After sending a complaint to the connect department ..I was contacted and told that I would need to pay a R55000 cancellation fee for a computer that was only worth R35000)

I was told I only had 7 days and my 21 days was too late .I then said fine please then repair the screen and return it as I could not pay R55000

When I returned the PC , FNB requested photos .it was brand new, the photos reflected that.after my cancellation was denied and I requested the repair ) …I was told the screen damage was my fault ..and the PC would be returned UNFIXED and I would still be responsible for the remainder of the contract . They sent me a photo of a dented PC ..which clearly conflicted with my photos which I sent on the day of the return . We were then in dispute …after the dispute was resolved FNB decided to repair the PC and returned it to me …

This process took 8 MONTHS …I only had the PC 3weeks..FNB had it for 8 months …due to the dispute I put a stop on the debit order as they were trying to charge me for something I never had .

After all of this I asked FNB to please just start the debit order afresh as all was resolved ..but now they want the 8 months payment all at once

This whole thing has now ruined my credit score ..I have been falsely accused …treated with pure disdain ..it caused me immense stress and trauma …

I have never been treated this bad by a company in my whole life ..it’s DISGUSTING..and I will forever tell every person I know how BAD FNB IS