Fnb has rotten Potatoes that controls the FNB App

I want to make a follow up on the Transaction of R3062.14 that I rejected and blocked the card immediately and the secure chat stopped working on the 03 December 2025 up until today is still not working that’s why I was communicating via email and am surprised by the wrong address on the letter that was forward today 12 January 2026 as as the email address you communicated with, it’s not the official email address I registered. That payment did go through because the message that came on the secure chat to inform me that someone was attempting to transact with my card, while seated @ home watching TV and the consulted I spoke to confirm that the transaction didn’t go through since I cancelled immediately. It’s evident enough that FNB App is not safe, why is still secure chat is still not working since the 03 December 2025 and the Transaction of the place where they tried to use my card is a Foreign Country while I am home in South Africa. Something doesn’t add up. When I google this place is in Germany, Switcherland a place where I never visited let alone having passport and the language they speak. This is a froud as I reported and I don’t understand why the secure chat was blocked 🚫 This doesn’t make sense the incident happened on the 03 December and your latter of response is dated 10 December 2025. Your letter talks about digital wallet and message that I received on the 03 December 2025 talks about attempting purchase. Our money is not safe with FNB staff, it’s evident enough that there are rotten potatoes on the staff that controls the app. It will be much appreciated if I receive myR3062.14 since the response talks about a different transaction that is known by FNB staff. The othe consultant **** by saying the system shows that a new card will be delivered between 3-7 days and such didn’t happen, it was the 1st week of December 2025. Fnb needs to get your house in order otherwise you will loose clients. There was money deposited twice and it doesn’t reflect on the secure chat messages, if your staff continues *****ing our money, FNB will be out of Business I hope FNB will do better not these lies.