FNB has really lost the plot!!!

Had the worst call centre experience. FNB is so busy recruiting new clients, they tend to forget about their existing clients. DON'T be fooled and change to FNB. The call centre incompetence knows no bounds. When they can't assist you, without warning, they are transferring you back to the options menu, which by the way is such a long and drawn out menu. Really FNB!!! Is that the best you can do??? When you finally get someone on the line, their unhelpfulness and incompetence is enough to make you want to put a gun to your head. To make matters worse, when you ask to speak to a manager, you are put on hold indefinitely. All I wanted to know was the cost of a bank guaranteed cheque. The branch tells me to contact the call centre and the call centre tells me to contact the bank. So I'm supposed to leave my job, go sit at the branch for God knows how long, just to have one question answered. How can you help me FNB? How about you actually consider the existing clients for once and get people that can actually assist, instead of *********** fools as call centre agents.