FNB has poor service delivery to its clients

What a traumatic experience i had with FNB, i have disputed a debit order on the 6 May 2023 40 days processing has passed and i still have not receive funds, i tried calling in and i stayed on a call over an hour with my own resources and without getting a proper answer or feedback about my funds all the consultant i have interacted with have no zeal to assist everyone just wants to move you to a different department with understanding your query and time consuming and a waste of resources i regret ever joining FNB after this i am definitely changing to a new bank i cannot deal with such people, all i want is my money back and close down the account.