FNB has not resolved my query since 26 Sep 2015

I am so sick of the bad service that I have received from FNB. My last complaint on Hello Peter was about a rude person, Ash Singh, from Customer Care - when I called through to query my account and the funds that came off. After complaining on 26 Sep, I received a call saying it would be resolved. To date, it has not. Is this FNB's turnaround time? RB Jacobs keeps reassuring me on Facebook that the matter has been escalated - but clearly that is a lie. I have spoken to various people, Brenda Alexandra etc etc. When i call the number I was given to follow up, I just get told that they are looking into it. One lady even told me that there is no query on the system. So...was I **** to? Should I write on the FNB Facebook wall for a response/resolution? I am so tired. I should not be begging you for a resolution. What is FNB's Code of Ethics???? Do your jobs.