FNB has not resolved my 2 weeks old review as yet

FNB has the worst customer service and do not communicate at all. I submitted a review nearly 2 weeks ago. Got an email stating that a high priority complaint has been logged and that they will get back to me in 24 - 48 hours. Nothing has been resolved and I barely get a reply via email and when I phone the call center and asked to be transferred to the agent I'm dealing with, the call always drops.

I've sent 5 emails since Thursday, and not received one reply until now(Monday).