FNB HAS NOT BEEN ASSISTING

I placed a call last week on hello peter, fnb contacted my husband and resolved the issue, we also requested them to stop the debit orders going through on the account as there were no funds in the account which the agent addressing the complaint said he would resolve that, in the mean time my husband made arrangements for the loans with fnb recoveries department he also said that he would pay cash into those accounts for the arrangement amount as he was waiting for uif to pay him, UIF then paid into the account this morning fnb debited 6160 as well as 2200.64 as well as 1540.00 for loans and bank charges, how can those debit orders go off when my husband made arrangements, we have two kids aged 2 & 8 my husband has a responsibility to our kids too he hasn't been able to find employment since Sept last year with that money he was hoping to make a small business to bring in funds every month now fnb has gone and taken those funds is that the way the bank operates you make arrangements and they still do this, rose at the call center told him when he wanted the loans he took it so now you guys are taking your money is that how employees of fnb speak to customers