FNB has no time for their Clients

The FNB chat can not help their clients as you are transferred from one department to the other...I spoke to Maheka to assist me to close an account as this account was payed up last month and still they charged me 26 rand to have an account that is payed up he/she could not assist me and transferred me to Jonas who said this account closes automatically when payed up I asked him to explain then why they took 26rand this month if the account should be closed he gave no explanation and transferred me again to another department who did not even answer me........this is very poor service and I will be closing all my accounts with FNB as this is the second review I had to wright in less than a month I will not recommend any one to open a account with FNB all my accounts will be moved to Discovery bank