FNB has no sense of urgency

Item: FNB (First National Bank)
Rating: 2
Author: Nozipho Z

FNB, I am very disappointed. How can paying a refund into my account take so long. I requested for the refund of that premium on my funeral policy because I needed it immediately. I don't have transport money to go to work and I need that money asap. Please pay that refund into my account today, I need it urgently otherwise I will be sleeping in the office today :(

Helpful (0)

Replies (2)

Nozipho Z's updateReviewer Update

02 Jun 2021, 16:07

Thank you FNB for the swift response. The refund has been paid into my account but it is still still R30.00, I don't know how you calculated this:(
At least I won't be sleeping in the office tonight.

Nozipho Z's update02 Jun 2021, 16:07

Reviewer Update

Thank you FNB for the swift response. The refund has been paid into my account but it is still still R30.00, I don't know how you calculated this:(
At least I won't be sleeping in the office tonight.

FNB (First National Bank)'s replyOfficial

04 Jun 2021, 07:01

Good day

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: (insert reference number).

Regards,

Hello Peter Complaints Team

FNB (First National Bank)'s reply04 Jun 2021, 07:01

Official

Good day

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: (insert reference number).

Regards,

Hello Peter Complaints Team