1 reviews | Active since Jan 2018
FNB has no respect for clients
Following my previous complaint where we had no way of paying our overdraft, we are still awaiting paid up letters for the overdraft and the asset financing granted by FNB through Wesbank. It's been over two weeks and we still haven't received a response. This is incredibly pathetic. We also still haven't gotten a solution to the dilemma of having to travel 8 hours just to close a cheque account. FNB needs to rethink the way they operate and the training that they give staff.
Good day T and K Khuele,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day T and K Khuele,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)