TW
Thabisa W
1 reviews | Active since Aug 2016
28 May 2019, 12:23
FNB has no priority for international clients-a typical profit making model
I just want to close my account with you FNB. For three months now- they have been unauthorized debit orders. When I called I was told to go to the branch to sort it out-despite informing them that I m out of the country and that since I got here my mobile banking just stopped working while with my other banks(Capitec) I'm still able to perform my mobile banking. I spent R900 on a call center to fix this and yielded nowhere-WORST kind of service ever received!!!!! I also indicated to change the number to + ********** 8886. As advised. It was never changed. ********** 4136-my account number
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Replies (1)FNB (First National Bank)'s replyOfficial
28 May 2019, 15:00Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply28 May 2019, 15:00
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
