TW
Thabisa W

1 reviews | Active since Aug 2016

28 May 2019, 12:23

FNB has no priority for international clients-a typical profit making model

I just want to close my account with you FNB. For three months now- they have been unauthorized debit orders. When I called I was told to go to the branch to sort it out-despite informing them that I m out of the country and that since I got here my mobile banking just stopped working while with my other banks(Capitec) I'm still able to perform my mobile banking. I spent R900 on a call center to fix this and yielded nowhere-WORST kind of service ever received!!!!! I also indicated to change the number to + ********** 8886. As advised. It was never changed. ********** 4136-my account number

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2019, 15:00
Official
 
Good Day, 
  
We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
***