FNb has no integrity

FNB says how can we help you when all they do is take a persons money and when challenge they make promises that nobody including their managers honor. they took half of my wife's salary off on Friday without telling her what was going on. Then when she phones in they said it was for a loan that she thought had been paid off. she has called the loan collection department about 15 times to only either be cut off or **** to. they told her she would receive a refund on Friday then Monday then Tuesday then wed. now it is wed and they say 4 to 5 days. we have no money now and FNB call center staff are still giving her a run around. Please somebody who has integrity call her. This has to be sorted today.