FNB HAS NO IDEA WHERE MY CARD IS

fnb are as good as *******, i ordered a new card on the 8th of april only for it to be canceled on the day of delivery. apparently the delivery van was hijacked therefore a new card had to ordered, new card now is nowhere to found, i called FNB to find out where the new card is and was told to call delivery company (UTI).... UTI tell me to call the bank because they dont have the card, i called FNB again only for them to say the card has been delivered to a branch (not the branch i instructed for delivery) drove to the branch, guess what card is not there. the consultant advises me to email my banker (Mbalenhle Nzimande) so i can get clarity, guess what she has even bothered to respond to my email. now i have to ewallet myself cash and around looking for a working atm in this load shedding or transfer money to another bank, meaning i must "pay and clear"which is costing money, today is the 20th and not a word regarding my card. this is appalling, its disgusting treatment given the amount of money they charge for bank charges.