FNB has no idea how their computer system works.

Some 3 to 4 months ago I made some purchases on the internet using my debit card. 3 of them went through, but the forth and about another 6 of them were declined by FNB. No reason was given, which made me contact FNB, quering why the transactions were declined. After so many calls (probably 6 or 7) and no clear answer (MAYBE was because of this, you SHOULD TRY that) I escalated the problem to some managers. I even visited personally the manager of a branch, told him that at that time already 30 to 45 days had passed and no one had given me the reason why the transactions were declined. That manager requested their foreign department to contact me , which they did, but after a couple of emails and 1 or 2 phone calls, all is forgotten by now. It is over 4 months and no one at that bank has an idea why the transactions were declined. Even the branch manager that I personally contacted is ignoring an email that I sent him reminding him of the conversation that we had. I just cannot believe that an organization that big is treating its clients like that. It shows how bad big business treat its clients. I get much better service from any fruit shop and some corner cafes than I get from a corporation like FNB. Just disgusting.