FNB HAS NO CUSTOMER SERVICE

I have waited now for a call and also waited for the manager to contact me , I still have not received feedback. I posted a complaint on hello peter and I still have not received feedback. So I take it that FNB has nothing to worry about because I am just a number. I trust FNB to do all my banking with but I guess my loyalty is slowly starting to change. If I don't make a payment its a problem but if the bank takes money from my account without notice than this is not a problem. If My accounts do not get paid and I am the one sitting with RDS on my account the bank will be the one to blame. I wish someone can assist me.