FNB has no compassion for there clients

I am utterly disgusted in the service received from FNB This is the 3rd complaint on this platform about FNB ongoing disregard to help their clients. My Father passed away after a short battle with Covid-19 on 5th of June 2021 His private banker at FNB failed to assist in any way with helping us getting his accounts settled Almost a year of begging them to please assist the appointed executors so that the estate can be settled we are not further down the line FNB chooses to ignore any correspondence from the executors I received 1 response from them stating that they are not permitted to send me any of my late father's documents as I was not the appointed executor. I told them that I did not want his documents but they need to communicate with the executors as my mother was left with no financial assistance what so ever This request they have chosen to ignore My mother was finally paid her pension fund FNB decided to put a hold on her entire account She first needs to supply them with a source of funds documents We asked the service provider to send us a source of funds document so that we can have the hold lifted The service provider then sent us the documents which we forwarded to FNB FNB the rep**** by saying that the source of funds DOCUMENT was not good enough and that it had to be a hand written letter from the service provider

This is absolutely ridiculous How much harder does FNB want to make life for a grieving widow