FNB HAS NO CLUE WHAT CUSTOMER SERVICE IS

So I complained. I received an automated response telling me I will be assisted on a day or two. A week later I get this email from the bright spark at FNB. THE INFURIATING PART IS THAT THE MATTER HAS NOT BEEN RESOLVED. MY APP STILL SAYS MY LOAN IS IN ARREARS.

CAPITEC IS THE WAY TO GO

Good day Mr. Sucram,

Thank you for bringing this matter to our attention.

We have tried to get old of you on *** to no avail.

Please be advised that your loan account was in a month's arrears due to the August debit order not being received. That instalment along with the September instalment was received on 02nd September 2020. We can confirm that your loan account is no longer in arrears.

Should you require further information, please do not hesitate to contact us again.

Kind Regards, Wenzile Masina