FNB has my FICA docs, still freezes my account

On 25 April I got an sms out of the blue, stating that my account will be frozen due to non-compliance. I complained here on hello peter, due to the fact that an SMS is no way to contact a client about this sort of thing, especially when you then cannot get through on the call center, as they are busy.<br> <br> On 30 April, we got a resolution to above problem, with Trevor contacting me to ask for documents. I provided said documents on the same day. On 5 May, I contacted Trevor again to ask if everything is fine. He didn't reply.<br> <br> 1 June, all my payments fail, and my account is on hold. I have been trying this whole week to speak to ANYBODY to resolve this. All call centers are busy. I have spoken to only one lady, who told me I was at the wrong place, and transferred me to a busy call center. I've emailed Trevor, and called him. He didn't respond to my emails, nor could I leave a message since his mailbox is full.<br> <br> I have now managed to speak to a lady who runs down to Trevor's desk to speak to him, and then report to me. He is now finding all kinds of BS excuses why the docs are wrong. Just to CYA.<br> <br> I cannot pay my bills, or anything. I want my account unfrozen NOW. NOW!