FNB has moved from being the best bank to being the least Customer Centric organisation in the country

<p>After having made a mistake with an EFT, within 60 minutes I contacted FNB Call Centre to reverse the payment. The standard response : We are UNABLE to assist you with the reversal of a payment. Find our forms online send them in. It will cost R250 and we do not guarantee anything. It can take 30 days. Implying. "You made the mistake. You are the IDIOT. We are going to be as unhelpful as we can." When I expressed concern that the recipient will use the funds and make sure there is nothing to reverse the response from the winner of the rudest and most unhelpful call centre in the world was, "There is nothing we can do."</p>