FNB HAS LOST THE PLOT...

In all my years of banking with FNB,never have I received such horrible,unhelpful service from any consultant/call centre/online services/agent..as I have received from the 24/12/2020 to date....31/12/2020 I needed to process a reversal urgently for a payment that was made...spoke to and chatted with a couple of agents etc....was given a total run around .....and finally there was one agent that sent me some documentation that I needed to submit....I filled it in, emailed it to the recall division etc, received my ref and confirmation that the reversal was being processed the same day... I resubmitted another form on Saturday 26/12/2020 as after doing a followup I was told that there is a other form I need to fill in.......today the 31/12/2020, I decide to do my own followup as I had not heard from anyone since...only to be told I need to resubmit...then to get a automated response that the case will be sorted within 7-10 days.....no man..this is not fair or right...geez..no man..loyalty is for dogs...