FNB has lost me as a client - forever

FNB's overall processes has become a serious problem, from forex, exchange control, right through to branch issues with incompetence and also online banking. The past three months with them has really been difficult. Just when I thought the one thing was ok, the next thing pops up. Everything has just become an effort. Like tonight I wanted to complain on online banking on a secure channel it says at the top, about a credit that was put through on my account. What was the response? I needed to transfer an amount of R350 to any beneficiary and then they will get back to me within 7 days because my account has not beeen verified, After how long? 3 years. This is really the last straw and I am finished with them. Unfortuanately I cannot move my business account immediately, but it will happen soon too. I am finished with them.