FNB has lost its authenticity

FNB call centre is operated like a kinder garden Today was the worst day of the entire week I was under debt review, my debt counselor advised me to call FNB for my paid up letters but up till now I have not been assisted I waited my entire lunch time on the phone been transfered to deferent departments and couldn't be assisted Need I add that because of this unprofessionalism and non existent customer service I ended up encuring extra charges on the account I had already settled in June already with the way things are going I feel that I won't get a resolution The only thing I got after having spent my entire lunch break through being transferred to various departments the answere I got was that a team leader by the name of Kagiso would call me back after such a good and 10 years relationship it saddens me that I am concidering leaving FNB.