FNB has literally no customer support. Its all a charade.

I have been struggling to get a pending transaction resolved for the past week and i have found that FNB, although they claim to have all these oodles of support channels actually have literally no support or care for their clients! I have emailed, I have called countless time, I have tweeted, I have facebooked and I still have no resolution, not even a response that isnt from a robot. Because FNB is holding my money in pending I dont even have petrol or even taxi fare to get to a branch! I have spent my last money on airtime trying to get past your million options and card verification and being transffered and bounced around like a volleyball and begged and pleaded for a call back but not one single person has bothered. I get that me stressing about feeding my family is not urgent to you FNB but it is very urgent to me and your channels of "support" are severely, severely inadequeste to say the least! A merchant reversed a purchase last week monday but it still shows "pending" on FNB and since I requested and they processed the refund the same day it went off, they hadnt even received the funds yet in order to pay it back to me so it was just rejected. FNB however seems to think its fine to just hold on to it and not allow me the use of it or bother to reply to my cries for help! The "secure chat" doesnt work by the way? All i get is no messages to display! It would be fantastic if it did work but what matter is that you get our money and to hell with whatever!