FNB HAS LET ME DOWN FOR THE SECOND TIME IN ONE YEAR

Hello Peter, I had a terrible ordeal with FNB when I sent my kids to buy few items at a Spar shop near me, I thought maybe its the machines there that are not working, I decided to check my bank balance on my phone it was showing -R1345,65 this shows that I owe the bank this amount of money, I was shocked, and I saw a couple of my debit orders that could not go through because of insufficient funds, I went to the branch the next day that is 28 August 2018, I went through my statement with a consultant online and not at any point I did not have money on that account, the worst nightmare was when the consultant showed me my debit orders including my car insurance that could not go through whilst I had money on my account and she could not explain explains as well and she let us call their customer service.

The customer service consultant could not pick up the reason why my debit orders would bounce whilst I had money on that account. The only thing that the consultant could do was to give me a case number and promised that someone will call me after the investigation. This is happening for the second time this year and the first no one ever called me back about what happened, I have been with FNB for more than 30 years now and I am giving up on this bank now this is very frustrating. Let alone the unauthorised debit order for R99,00 that comes through and when you reverse it the bank charges you R30,00