FNB has *********** employees

I am so utterly disappointed in the terrible client experience I have had with FNB and its *********** employees. I had an online chat and called on Monday to get my money moved from my flexi to my Savings account and to no success. When I chat with the so called Private Bankers they keep on passing the buck and giving me incorrect numbers to call. I spoke to two agents who were very *********** and rude, one just told me that it's online banking the other one was interjecting and assuming what my problem is and then she hung up on me. Why can't I find someone who can drive this to resolution? I am going to close my account as they do not care about people but changing logos. FNB is no different from Bolt they are the same WhatsApp Group.