FNB HAS GONE T THE DOGS.......

<p>I am absolutly shocked at what FNB has become. Last year my credit card expired FNB no longer sends a message to say your new card is at the branch it now gets given to DSV couriers who are useless!!!!! to say the least. they had to re-order my card 4 times as DSV had no idea what they did or where they delivered the cards to. Now again my cheque card was about to expire i recoeve an sms to say DSV will be in contact to make delivery arrangements. Well it is now february my card has expired and im still waiting for DSV. After then recieving an sms to say my card will be delivered as agreed .... agreed with whom exactly i have not got one phone call to agree to deliver anything. i then have my mom tell me FNB has been calling her for my personal details . im sorry what is FNB contacting my mother for. and rightfully so she would not give them details as FNB after been with thm for 24 years should have all that! i then contacted FNB after speaking to 10 different call agent then ashley the supervisor and then the team leader and been told 100 times that my card will be at FNB east rand mall for collection on saturday 28 january 2017 as they cant get hold of DSV to find out where my card is i get to FNB east rand mall on saturday with my new born baby only to be told there is nothing there. he manager is USELESS to say the least and the staff at east rand mall are just as bad as i was supposed to get a call back on Monday 30 january 2017 to tell me what they are doing to sort the problem out. I AM STILL WAITING!!!!!! After then speaking to Ashley the call centre agent the only one who is trying to help sort the issue out and sending 2 emails of which i have been told has been forwarded to management and getting no response back from FNB nor DSV and them haing to cancell the original card and re-issue a new one for URGENT delivery it is now friday 3 February 2017 and i have still not heard anything about my card.</p> <p>NOW PLEASE TELL ME I HAVE 3 DR APPOINTMENTS NEXT WEEK WICH I HAVE TO PAY CASH HOW DO I PAY CASH IF I CANT DRAW MONEY CAUSE MY CARD EXPIRED AND I STILL DO NOT HAVE MY NEW ONE????? please answer me that. i am disgusted with FNB and FNB Mnagement and the way this has been handled i am at the point where i will be going to thenews papers about FNB how do you hire a courier company to deliver personall cards and most of the time DSV dont even know what they have done with them or where they are. How do you have people managing a branch that are so useless.</p> <p>At this point i will cancell everything with FNB and move some where else . URGENT DELIVERY does that mean anything to you. nd then the cheek i get told there is a charge to siiue a new card. Which the team leader will waiver cause of all the problems best that gets done cause if i get charged for FNB stuff ups and i am beingpolite there will be hell to play. You are lucky i been so nice cause the way i feel about FNB AND DSV right now you can all go get stuffed!!!!!!! </p>