FNB Has Frozen My Account Without Proper Notice – Extremely Disappointed

I am extremely disappointed and upset with FNB right now. They have frozen my bank account due to some FICA documents they apparently need, even though I've been banking with them since 2017 without any issues. My account has always been active, and I've never had a problem before. Yet, they chose to freeze my account without giving me a proper heads-up. No phone call, no email—nothing. They claim they sent a text message, but honestly, who even pays attention to texts these days with all the **** messages we get?

I spoke to a lady on their chat, and they won't unblock my account until I email them the documents they already have on file. This is beyond frustrating, especially with payday just around the corner. I'm seriously considering opening an account with another bank because it seems like FNB doesn’t value their customers at all. They clearly don’t know me if they're asking for documents that they already have.

FNB is just wasting people's time, and it’s unacceptable. I urgently needed to use my account this morning, and I couldn’t because they blocked it without any valid reason. Be careful with FNB—they don’t seem to care about your freedom to access your own money, no matter how active or frequently you use your account.