FNB has frozen my account for 1 year

I am experiencing the worst service from FNB’s ***** division. My account has been frozen since last year and they are not even helping me to get my account back; I am very disappointed…I use my own time, money and energy busy running around being referred to everyone in that ***** division and since last year I haven’t received any help in receiving my money!!! Don’t use FNB, I am so ****ed