FNB has FAILED to help my parents get their APRIL FMB HomeLoan Statement

Dear FNB Home Loan Team,

I am writing on behalf of my father, (Vusumuzi Khethokwakhe Khambule), who is a pensioner and a valued client of FNB. His home loan account with your bank is nearing full settlement, and we are eager to finalize the repayment.

Despite numerous requests, we have not received the settlement letter and latest statement for his account. These documents are crucial for his attorneys and investment advisers to facilitate the final payment and closure of the bond.

Given my father's status as a pensioner and the urgency of the matter, I kindly request that you expedite the issuance of these documents. The delay is causing unnecessary inconvenience, and we would appreciate your prompt assistance in this regard.

Could you please look into this matter urgently and provide the required documents at your earliest convenience? My father's account details are as follows:

- Account Number: ***

Thank you for your prompt attention to this matter. I look forward to hearing from you soon. My parents have been requesting for April month statement for almost a month now and you just don’t care 😡😡😡😡😡😡😡😡 why are you doing this? No one is attending to their request. We just wanna be over and done with FNB this is exhausting and draining, WORST BANK EVER!!

Sincerely,

Mr TT Khambule (on behalf of Mr VK & ZP Khambule)