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Thato M
1 reviews | Active since Jan 2017
25 Jul 2020, 13:50
FNB HAS FAILED ME YET AGAIN!!
It feels as though month after month i keep experiencing issues with this bank that i was recommended and trusted, I dont see why I cant reverse money that was taken from my account, R395 was deducted from my account for services that we never rendered, I called 3 hours after i received notification that the money was deducted and was advised that I cant dispute as I need to wait for 24hrs for it to clear, which to me really doesnt make sense. I am disappointed to say the least because I was starting to enjoy banking with them but now they've proven otherwise.
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Thato M's updateReviewer Update
27 Jul 2020, 16:31Once again I get ****py service from your call centre agent Ntando Didiza, I was struggling to hear her and advised her that I cannot hear her and she gave me the worst attitude, didnt think working remotely would call for such unprofessional behaviour, anyway thanx for nothing FNB but im no longer interested in banking with such, being sent from pillar to post, advised to call this number and the other blah blah blah....I have had just about enough, now theyve sent me a document I cant even save to send back to them, I called on the same day this amount was taken from my account and was advised by another rude agent that I need to wait 24hrs for the amount to clear, now its not showing on my transactions and now I need to contact the ***** department.. Im done really FNB is the worst bank I have ever banked with. I have tolerated enough.
TM
Thato M's update27 Jul 2020, 16:31
Reviewer Update
Once again I get ****py service from your call centre agent Ntando Didiza, I was struggling to hear her and advised her that I cannot hear her and she gave me the worst attitude, didnt think working remotely would call for such unprofessional behaviour, anyway thanx for nothing FNB but im no longer interested in banking with such, being sent from pillar to post, advised to call this number and the other blah blah blah....I have had just about enough, now theyve sent me a document I cant even save to send back to them, I called on the same day this amount was taken from my account and was advised by another rude agent that I need to wait 24hrs for the amount to clear, now its not showing on my transactions and now I need to contact the ***** department.. Im done really FNB is the worst bank I have ever banked with. I have tolerated enough.