FNB has failed its long time customers

I have been with FNB for years now and have had my ups and downs but I think now I have come to the point of changing my bank as they really don’t seem that they care. I have been trying to open a business account for the last few months and still till today the account is still in the verification of documents process. I keep sending the same documents back and forward and still no resolution. if fnb did really care, why can’t they get a simple thing like an account opening done correctly. I wish for once that they would care and see how frustrating it is to a customer who has been with them for year and still this much of problem just to open a single account.