FNB Has failed

I am so tired of messaging on this platform. I spoken to 10+ agents. I want to understand 2 things. 1) the lies about the "case" i logged about why i am been charged for expenses on my amount and why i was charged for a negative balance. here is the case I was given R***. The other issue is adobe charging my account without even having my card details. I keep getting told that my ***** cases has been submitted. i was told today that your customer service agent can only only see interactions from customers for 6 days. So fnb doesnt have the ability to capture customers requests and issues for more than 6 days????? So no CRM customer records? I was charged over R1000 for charges to to FNB account due to balance. But those charges cant me explained.. no funds charges . You cant charge customers for a fee. My card cant swipe if it doesnt have a positive balance, and you have charged me close to R1000 for unpaid fees. WHY??? R1000 but my balance is positive, I want FNB to go through all my chats and fix all my issues. I am so tired of asking for help and FNB *****ing money due to bogus charges. I want to understand the status of my fault request that I put in three months ago. I cant stop adobe charging my account even after I cancelled the card I used. I want FNB to show me all the transactions from Adobe and what cards they charged, I will be waiting for your email.