FNB has extremely poor customer care

I have been trying to register an online account with fnb i spent almost 6 hours on the phone with them and requested help on their website numerous times. They sent me an ref. Number and that a consultant will be in contact with me within 24-48 hours i keep recieving error codes that states adresses not found. I cant believe how they actually let their customers wait as far as I am concerned i will never become an FNB customer because if they treat people that are not yet customers as they have treated me how do they then treat existing customers. I am really unsatisfied because i am urgently in need of the wirhdrawal i need to make on paypal