FNB has exceeded my terrible expectations

I visited the FNB Randburg branch today to reverse a transaction on my account which has been debited twice. I also visited the branch to close my accounts (2 FNB transactional accounts) as I have moved to another bank after having years of bad experiences with FNB.

Now, I completely understand that I am not able to close the account on which I have requested a transaction reversal, but I was informed that they could not close the other account due to the following reason:

I took out a small temporary loan on my FNB profile in 2016, which was paid up, but was moved to FNB legal for some reason. Now, more than 3 years later I am not able to close this account because FNB has not sorted out this issue that I was UNAWARE of!

I went in today, with the idea that it is month end and I would not like the accounts run for another month, because bank charges etc.

FNB has yet again shown me why I choose to take my banking away from them.

Oh and before I forget, I was told I was going to be assisted at the branch within 5 minutes, which turned into 30 minutes!

A very friendly lady helped me eventually. But for FNB - I am very disappointed in your services!