FNB has disrespected me

This is the second time that I have to log my complaint here, I am disgusted at the way my complaint has been handled and the poor service I've received. Go back on my records and read the first complaint that I submitted on Hello Peter on 5 June. I had to wait for 1 week for a response. The feedback that I received was a generic apology, it was a standardized copy and paste response sent to me by Hulisani Madzivhandila which I find completely insulting, given the time that it takes to log a complaint in the first place. I even sent a reply to *** on 17 June and have received no feedback 1 week later. I want feedback from a proper manager who can tell me what special offer the consultant called to offer me on 5 June, I also want feedback as to whether any disciplinary action has been taken against the consultant who was rude to me over the phone on 5 June. I want a proper answer this time to my questions, and not a standard copy and paste response. I also suggest that Hulisani Madzivhandila be provided with training as to how to deal with complaints, instead of sending out garbage responses just for the sake of closing a query. Send me feedback by email and do not attempt to call me. Thanks.