FNB has disappointed us, again

I am deeply hurt as to how a bank I once had so much faith in can treat their deserving clients so poorly. FNB has failed to give me the service I have earned as a private client. They have been unhelpful, ***********, and rude to say the least. If you're ever worried about *****, don't bank with FNB as they do nothing to help. You have proved to be a disappointment to your clients, and we don't feel safe with our money in your hands. I do hope you have a way to make it right with me, show that you do actually value your clients.