FNB HAS DISAPPOINTED ME

<p>I called FNB this morning because I needed assistance on how to get my bank statements using online banking.I was told that I only get them quartely and that I can get a monthly one if I speak to general enquiries.I spoke to general enquiries and was told that I cant get my latest statement emailed to me.How is it possible that FNB cant email me my statement???I was told to go to a branch and I did just now but when I got there the queue was too long and I was told that even if I am there to get a statement,I must still join that long queue that could take me 3 hours just for a statement. Other banks have 2 queues,one for statements nd one for other general enquiries,I should not have to wait for hours with people that are there to apply for loans and new accounts.I needes to get that statement urgently but clearly FNB is not willing to help.I am not happy at all,I used to think FNB was innovative and better than other banks but this is too much!</p>