FNB has degraded in customer service competence

FNB how can we help you be disappointed should be the slogan, The bank has lost its ability to can take care of customers. If you try and call to request to be assisted ...be it FNB Housing, Wesbank, Premier cheque account or Private clients ...yoohh you will listen to that awful automated recordings for more than 20 minutes without a response. One may even end up hanging up, Youll be lucky if you get to be responded within 10 minutes mostly the average time is above 20 minutes. Today I called for over 20 min without a response, SAD I am wondering how do they get to pick up and place their staff at their call centers, seems like they are all terrible with customer service, bad phone etiquette.FNB should improve or close the shop period.